FAQ

How long does shipping take?

Orders are delivered within 7-14 business days. You will receive a tracking number by email once shipped.

Can I return a product?

Yes! Returns accepted within 30 days of delivery. Product must be unused and in original packaging.

My order hasn't arrived — what do I do?

Please allow up to 14 business days. If it still hasn't arrived, contact us and we'll resolve it immediately.

Are your products safe for pets?

Absolutely. All products are carefully selected and tested for pet safety.

How do I contact PetLab?

Via the Contact page or email: vovatre234@gmail.com. We respond within 24 hours.